Guides

Bugs and support

How to report a rule break, get unstuck, report a bug, ask a question or raise an account problem: the in-game report form, the support centre on F2, the bug tracker, UCP support tickets and Discord tickets, and what to put in each. For anyone with a character.

Updated 30 September 2026

What it is

Roleplay Project has four ways to ask for help, and picking the right one gets you an answer faster. Something happening right now in the city, a player breaking the rules, a character stuck in a wall, goes through the in-game report so an on-duty admin can come to you. Something broken in the game itself goes to the bug tracker so a developer can fix it. Something about your account, a refund, a legal matter or anything that needs a record goes through a support ticket on the UCP, which you can also open from Discord. Everything else is a question, and the wiki, the FAQ and the support centre answer most of those before you need a person. In game, F1 or /help opens this wiki, and /wiki <term> opens it on the best match.

Before you start

Make a note of when it happened, where, and the names of anyone involved. Admins and developers can pull logs, but a time and a place turns a ten minute search into a ten second one. If it is a rule break, /id gives you the game id of a player by name. For a bug, note what you did just before it and whether it happens again.

Steps

Decide which channel
A player breaking rules, harassment, or you are stuck: in-game /report. The game did something wrong (a vehicle vanished, a job did not pay, a prompt does nothing): bug tracker. Account access, a purchase or refund, a ban you want to discuss, or anything you want in writing: support ticket. A how-do-I question: F1, /help or /wiki for this wiki, the FAQ or the support centre.
File an in-game report
Type /report (or press F2 and choose Report). Pick a category: Player report, Harassment, Stuck, Gameplay bug, General, Question, Account or Other. Player report and Harassment ask for the player you are reporting. Write what happened and send. /report <text> sends a quick general report without the form.
Wait where you are
The chat line confirms the report number, your place in the queue and roughly how long staff have been taking. Your position, the players near you, recent damage, recent chat and a screenshot are attached automatically, which is why filing from the spot matters. Harassment and player reports are picked up first. You get a chat line when an admin claims it, and they will usually message you or come to you. Do not log out; if the admin cannot find you the report is closed. You can carry on playing.
Report a bug where developers see it
Open the bug tracker at bugs.roleplayproject.net and search first; if your bug is already there, vote for it and add your details as a comment. Otherwise post a new one with the title, what you expected, what happened, the steps to repeat it and the time it happened. Bugs are triaged by severity and developers work the tracker, not chat.
Open a support ticket
Go to ucp.roleplayproject.net/support and choose New ticket. Categories: Info, Bug, Player report, Account, Refund and Other. Refund tickets ask for the character, the amount and what it was for. You get email updates and can reply from the portal. The same ticket can be opened from the main Discord's support panel; either way it is one ticket, visible in both places.
Rate the outcome
When a report is resolved you are asked for a rating, and a closed ticket asks for feedback stars. Use them; if you were away when the report closed, rate it later from My reports in the support centre. The ratings go into the staff reviews, so a helpful admin gets credit and an unhelpful one gets noticed.

What to include

Channel	Always include	Helps a lot
In-game report	Category, the player's name or id, one clear sentence	The time to the minute, the street or property
Bug tracker	Title, expected versus actual, steps to repeat	A screenshot or clip, the vehicle or item involved, whether it repeats
Support ticket	Category, your character, what you want to happen	Ticket numbers or report ids from earlier, receipts for refunds
Discord ticket	The same as a support ticket	Your linked account, so the ticket attaches to your player record

Where things go

Problem	Best channel
Someone is breaking the rules right now	`/report`, category Player report
Someone is harassing you	`/report`, category Harassment. This is the highest priority queue
Your character is stuck or falling through the map	`/report`, category Stuck
Your vehicle is gone or you were disconnected mid-job	Try `/fixveh` first, then a Gameplay bug report or a ticket if money is involved
The game did something wrong and you can repeat it	bugs.roleplayproject.net
You lost money or items to a bug	Support ticket, category Refund, with the time and amount
You want to appeal a ban or a punishment	ucp.roleplayproject.net/appeals
You cannot log in or your account is locked	Support ticket, category Account, from the portal or Discord
A dispute with another character, or a ticket you want to fight	The Superior Court on the forum: see [[rules-and-laws/how-court-works
You have a question about how something works	`F1`, `/help` or `/wiki <term>` for this wiki, the [[community/faq

If it goes wrong

No admin picks up your report. At quiet hours there may be nobody on duty; the report stays in the queue with a reminder of your position, and off-duty staff are nudged when reports are waiting. For anything that can wait, a support ticket gets a written answer.

Your bug was closed as "cannot reproduce". Add the exact steps and, if you can, a clip. Bugs that happen once and never again are hard to fix; bugs that happen every time are fixed quickly.

You disagree with a decision. Do not argue with the admin in game. Open a ticket, or an appeal for a punishment, and lay it out calmly with the report id. Management reads every appeal.

/reportEveryone

Open the report form, or /report <text> for a quick general report