Overview
Roleplay Project is run by volunteers who also play here. Staff are organised in ranks and teams, and most of what you will ever need from them goes through one of four doors: the in-game report for things happening now, a support ticket on the UCP for anything that needs a record, an appeal for a punishment you disagree with, and the faction management teams for anything to do with running a faction. The page lists who is who and which door to use, and Bugs and support walks through filing each one.
Staff do not decide in character matters. A robbery, a debt, a contract or a court case is for the police, the courts and the characters involved; see How court works.
Table
The staff ranks, lowest to highest, and what each can do for you.
Rank | What they handle |
|---|---|
Trial Admin and Admin | In-game reports: rule breaks, stuck players, questions, and the punishments that go with them |
Senior Admin | Everything above, plus returning a claimed report to the queue, escalations from other admins, and editing this wiki |
Head Admin | Runs the admin team and hears complaints about admins |
Management and Senior Management | Appeals, refunds, account matters, the faction management teams, staff appointments and the direction of the server |
The teams, and where each one lives.
Team | Does | Reach them |
|---|---|---|
Admin team | Reports, rule enforcement, unsticking players |
|
Support | Tickets: account, refunds, purchases, information | ucp.roleplayproject.net/support, or the support panel on Discord |
Appeals | Bans and punishments you want reviewed | ucp.roleplayproject.net/appeals |
Legal Faction Management (LFM) | Police, fire, government and other legal factions: applications, leadership, standards | The LFM Discord, listed on [[community/official-discords |
Illegal Faction Management (IFM) | Gangs, crews and organised crime factions: applications, drops, disputes | The IFM Discord, listed on [[community/official-discords |
Property Management | Business and property support packages, disputes over property | The Property Management Discord, listed on [[community/official-discords |
Economy Team | Prices, wages, the economy as a whole | Suggestions on the forum; the Economy Team Discord for businesses |
Developers | Bugs and features | bugs.roleplayproject.net; they do not take reports in game |
Which door
You need | Go to |
|---|---|
An admin right now |
|
To know who is on duty | The support centre on F2 shows how many staff are on duty with your report |
A refund for something a bug cost you | Support ticket, category Refund, with the character, the amount and the time |
To appeal a ban, jail or warning | ucp.roleplayproject.net/appeals. Management reads the appeals, not the admin who issued the punishment |
To complain about an admin | Support ticket, category Other, marked for management; Head Admin or above reads it, not the admin concerned |
Help with your account or login | Support ticket, category Account. From Discord this works even before your account is linked |
To found or take over a faction | LFM for legal, IFM for illegal, through their Discords and the forum's faction sections |
To get a business support package | Property Management, after reading [[guides/companies |
To suggest a change | The Suggestions section of the forum, or the feedback board at bugs.roleplayproject.net |
To fix an in character problem | Nobody on this page. The police, the court or the other character |
To look something up yourself | F1 or |
How tickets work
A ticket is one record whatever door you open it through. From the UCP you fill in a category, a subject and a description; from Discord the support panel asks the same questions and opens a private channel that mirrors the ticket. Replies from staff arrive by email, on the portal and in that channel, and you can reply in any of them. When a ticket is closed you are asked for feedback stars; the channel is locked and removed a week later, and the record stays on your account.
Staff replies in a Discord ticket only count as staff when the person's Discord is linked to their staff account, so if someone unknown answers, check the portal.
Related commands
/reportEveryoneOpen the report form, or /report <text> for a quick general report
/linkdiscordEveryoneGenerate a Discord link code.
/rulesEveryoneOpen server rules UI.
/helpEveryoneOpen the wiki (same as F1).
See also
Bugs and support for what to put in each report and ticket
Official Discords for the faction and team servers
Telegram bot for reading and answering your tickets and reports from Telegram